03 Residents
Everything for people who rent a home from us. Pay rent and request repairs through the resident portal, and call (208) 905-5770 any hour for anything that can’t wait.
Most-used
emergency repair line: (208) 905-5770
APay rent
Your lease says when rent is due and how to pay it. To pay online, log in to the resident portal.
Running late, or a question about a charge? Call us at (208) 905-5770 (Mon–Fri, 9am–7pm) before the due date.
BRepairs
Request a repair in the resident portal, with a photo if you can. If it can’t wait, call (208) 905-5770, day or night.
Call now, any hour
Smell gas? Leave the home first. From outside, call 911 or the gas company, then call us. For fire or a medical emergency, call 911.
Request it today
Request it in the portal
CLake country, season by season
North Idaho winters are long and the lakes are close. Here’s how to keep a home warm, dry and ready for June.
Call the 24/7 line day or night. Keep the thermostat at 55°F or higher, even if you leave for a weekend at the hill.
Disconnect garden hoses by mid-October and find your main water shut-off now. On nights below 20°F, open sink cabinets and let a faucet drip.
Clear your walks and driveway as your lease describes. Never climb onto a roof; if you see an ice dam or a ceiling stain, tell us the same day.
Some homes run on a well and septic: flush only toilet paper, and tell us if the water tastes or smells different. On lake homes, report storm damage to the dock right away, and never winterize a water system yourself.
DMoving in
What to do between signing your lease and settling in.
Your lease lists the deposit and the first payment, and how to pay them. Keep a receipt for each.
Put the utilities your lease assigns to you in your name for your move-in date. Power here comes from Avista or Kootenai Electric.
If your lease requires a policy, have it in place before move-in and send us proof of coverage.
Find the main water shut-off, the breaker panel and the thermostat, and test the smoke and carbon-monoxide alarms.
Note anything worn or damaged when you move in, with photos, and keep a copy. It protects your deposit when you move out.
EMoving out
Leave the home as clean as you found it and your deposit has the best chance of coming back in full. A checklist to start from; your lease has the details.
Your lease says how much written notice to give before you move out. Send it in writing, and ask us about a move-out walk-through.
Under Idaho law, normal wear and tear can’t come out of your deposit: faded paint, light scuffs, carpet worn by everyday use.
FWho to call
One number for everything: (208) 905-5770. Call during office hours, or any time for an emergency.
| Who | Call about | Number |
|---|---|---|
| OfficeMon–Fri, 9am–7pm | Rent, your lease, routine repairs and anything else | (208) 905-5770 |
| Emergency line24/7 | No heat, water you can’t stop, a home you can’t secure | (208) 905-5770 |
GQuestions
Short answers to common questions. Anything else, call (208) 905-5770.
Online, through the resident portal. Call (208) 905-5770 if you need help getting set up.
Anything that threatens safety or the home: no heat in freezing weather, a water leak you can’t stop, sewage backup, no power to the whole home, or a gas smell (leave first, then call the gas company and us).
For an emergency, call (208) 905-5770, day or night.
Ask us first, through the resident portal or by calling (208) 905-5770. Approved pets go on your lease. Assistance animals aren’t pets and never carry pet rent or pet deposits.
Your lease sets the notice period. Give it in writing, and call (208) 905-5770 if you’re unsure what yours says.
Mon–Fri, 9am–7pm at the office. The emergency line is open 24/7.